FAQs
Hanbay is known for great customer service, as well as after-sales and technical support. Our engineers and technicians are always on standby for troubleshooting and to answer your questions. Below is a list of frequently asked questions. Please do not hesitate to contact us if you need further support.
First provide us with a brief explanation of your application or what you are trying to achieve. Ideally we will need your valve type, size, end connections, environmental conditions of installation site and Cv value. If you are unsure what the Cv value of your valve is, contact us directly or refer to the Hanbay valve calculator.
Our actuators are made at our manufacturing facility in Montreal, Canada. We machine, assemble, program and test in house to ensure the highest quality standard. All parts that are outsourced are checked for quality when they arrive at our facility.
Our actuators are made at our manufacturing facility in Montreal, Canada. We machine, assemble, program and test in house to ensure the highest quality standard. All parts that are outsourced are checked for quality when they arrive at our facility.
We currently do not have any distributors. Hanbay prefers to work directly with customers, and buying direct from Hanbay is the most economical option. Orders can be placed through our office in Montreal, Canada or through our American branch in Virginia Beach.
Hanbay actuators are designed and tested for 250,000 cycles. They consistently outlast this design life, in many cases functioning for over a decade. In the rare event that a Hanbay actuator fails after the warranty period (1 year) we can usually repair and return the actuator back into service for a low cost.
Hanbay actuators have a full warranty for 1 year after the date of purchase.
Yes tech support is included at no additional cost for the life time of your actuator. Hanbay is known for its great customer service, as well as after-sales and technical support. Our engineers and technicians are always on standby for troubleshooting and to answer your questions. We take pride in our customer service and our ability to help our customers. <a href='route('contactus')' Contact </a> us for your immediate needs.
4-20 mA / 1-5 V / 1-10 V analog signal for precise control of our multi-turn actuators.
Modbus (RS485) protocol can be used for both modulating and on/off control.
TTL (discrete positioning) is used for on/off control of our quarter-turn actuators.
For additional information on control signals, please refer to our user manuals.
Our standard electric actuators come with a Turck 5 or Turck 6 pre-wired connector and a 20' cable. The cable can be cut to the length required and connected according to the wire color schematic found in the appropriate user manual.
If your application requires a longer cable Hanbay can source that for you as well. Wire connections differ based on your actuator control type.
For certified Class I Div I Groups B,C,D explosion proof actuators, Turck connector and cable are not included; wiring needs to be done at installation site to assure compliance to HazLoc standards. Please refer to the appropriate user manual.
-40 – 65 °C for our standard (M-Series) actuator, as well as our explosion-proof (R-Series) model. Please refer to the spec sheets for additional information.
This behaviour is perfectly normal. Hanbay actuators have a special feature that will reset the home position every time the valve is fully closed (assuming 4 mA = closed). This helps take into account normal wear and tear of the valve seat, providing optimal closure on every shutoff.
*Note: this behaviour will hardly be noticeable when a valve is mated to the actuator, nor will it affect the performance of the valve.
Yes, we offer an explosion-proof electric actuator with spring-return, electronic thermal cutoff and fusible link. These options are also available on a non-ex-proof actuator.
We also offer a battery back-up fail-safe option on all of our actuator models. Please visit our fail-safe actuators page to view the options.
